FAQ

Frequently Asked Questions - Chicaboo.in

What is Chicaboo?

Chicaboo is a women-centric clothing brand operating under Divya Enterprise, specializing in premium western wear for the modern woman. We're passionate about creating beautiful, high-quality garments that make our customers feel confident and stylish.

What makes Chicaboo different?

We believe in quality over quick profits. Our focus is on using the finest fabrics available and creating pieces that our customers truly love. Nothing makes us happier than seeing our designs being worn with pride in public!

What type of clothing do you offer?

We specialize in western wear for women, including dresses, tops, bottoms, jumpsuits, and coordinated sets. All our pieces are designed with the modern woman in mind.

What about fabric quality?

We use only the best fabrics available in the market. Quality is never compromised at Chicaboo - we believe our customers deserve nothing but the finest materials that look great and feel comfortable.

Do you have physical stores?

Currently, we operate primarily online through chicaboo.in, allowing us to reach customers across India while maintaining our focus on quality and customer satisfaction.

Ordering & Shipping

How do I place an order?

Simply browse our collection on chicaboo.in, select your desired items with size and color preferences, add them to cart, and proceed to checkout with your delivery details.

Is shipping free?

Yes! We offer free shipping across India on all orders. No minimum order value required.

How long does delivery take?

We typically deliver within 5-7 business days across India. You'll receive tracking details once your order is dispatched.

Do you ship internationally?

Currently, we only ship within India. We're working on expanding internationally soon.

Returns & Refunds

What is your return policy?

We offer a hassle-free 7-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you can return it within this period.

How do I initiate a return?

Contact our customer support team through our website or email. We'll guide you through the process and arrange a free pickup from your location.

Do I have to pay for return shipping?

No! We arrange free pickup for all returns. Just pack the item securely and our logistics partner will collect it from your address.

What are the return conditions?

For a successful return, please ensure:

  • The item is unworn and in original condition
  • All tags are attached
  • The item hasn't been washed, altered, or damaged
  • Original packaging is included
  • The item doesn't have any stains, odors, or signs of use

What items cannot be returned?

  • Items that have been worn, washed, or altered
  • Products with stains, damage, or strong odors
  • Items without original tags
  • Intimate wear or undergarments (for hygiene reasons)

How long does the refund process take?

Once we receive and inspect your returned item, refunds are processed within 5-7 business days. The amount will be credited to your original payment method.

Can I exchange an item instead of returning it?

Yes! If you need a different size or color, you can exchange the item. The same return conditions apply, and we'll arrange pickup and delivery of the new item.

What if I received a damaged or wrong item?

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos. We'll arrange an immediate replacement or full refund at no cost to you.

Sizing & Fit

How do I choose the right size?

Each product page has a detailed size chart. We recommend measuring yourself and comparing with our size guide for the best fit.

What if the size doesn't fit?

No worries! You can return or exchange the item within 7 days following our return policy guidelines.

Do you offer custom sizing?

Currently, we offer standard sizes, but we're working on introducing custom sizing options in the future.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, debit cards, net banking, UPI, and digital wallets. All payments are processed through secure, encrypted gateways.

Is it safe to shop on your website?

Absolutely! We use industry-standard SSL encryption to protect your personal and payment information.

Customer Support

How can I contact customer support?

You can reach us through:

  • Email: [care@chicaboo.in]
  • Contact form on our website
  • WhatsApp customer support
  • Social media channels

What are your customer support hours?

Our customer support team is available Monday to Saturday, 10 AM to 7 PM IST.

How quickly do you respond to queries?

We aim to respond to all queries within 24 hours, usually much sooner during business hours.

Care Instructions

How should I care for my Chicaboo garments?

Each item comes with specific care instructions on the label. Generally, we recommend:

  • Gentle machine wash or hand wash
  • Use mild detergent
  • Avoid bleaching
  • Air dry when possible
  • Iron at appropriate temperature settings

Do you provide care tips for different fabrics?

Yes! We include detailed care instructions with each order and also have care guides available on our website for different fabric types.

Still have questions? We're here to help! Contact our friendly customer support team, and we'll be happy to assist you. At Chicaboo, your satisfaction is our priority.